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Who we are and what these terms cover
- These Terms and Conditions ("Terms") govern every purchase made through Electronic First Shop at https://www.electronicfirst.shop (the "Shop"). Please read them before you place an order. By completing a purchase you confirm that you have read, understood and agreed to them.
- The Shop sells digital products only: Microsoft Windows and Office licence keys, Steam preloaded game accounts, software bundles, and related digital goods, at retail and wholesale quantities. Nothing physical is shipped.
- "We", "us" and "our" mean ELECTRONICFIRST - FZCO, a Free Zone Company registered with the Dubai Integrated Economic Zones Authority under Trade Licence No. 51193, IFZA Properties, Premises DSO-IFZA, Dubai Silicon Oasis, Dubai, United Arab Emirates. "You" means the person or business placing the order.
- These Terms should be read together with our Privacy Policy and Return and Refund Policy, which form part of the agreement between us. Where a product page states specific conditions for an item, those conditions also apply to that item.
- You must be at least 18 years old, or the age of legal majority where you live, to buy from the Shop.
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Placing an order
- Adding an item to your basket and paying for it is an offer to buy at the price shown. We accept your offer, and a contract is formed, when we send you the product or make it available in your account. Until then we may decline any order without giving a reason.
- You must give us accurate details when ordering, including a working email address. Digital products are delivered by email and through your account, so if the address you provide is wrong or inaccessible we cannot guarantee delivery.
- You may check out as a guest or with a Shop account. Wholesale orders and wholesale enquiries do not require an account.
- Payment confirmation is sent to your email address once your chosen payment provider clears the transaction. Cryptocurrency orders are confirmed once the network confirms the payment.
- Because delivery is instant and automatic, an order cannot be cancelled by you once it has been submitted and paid, except where our Return and Refund Policy allows it.
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Prices and payment
- Prices are shown in the currency you select at checkout. Retail prices are displayed in USD by default. Wholesale prices are available in USD, EUR and GBP.
- Prices exclude any tax that may apply in your country. You are responsible for any VAT, sales tax or similar charge that your local law imposes on a digital purchase from a supplier based in the United Arab Emirates.
- We accept PayPal, Visa, Mastercard, Apple Pay, Google Pay and selected cryptocurrencies. Wholesale orders may also be paid by bank transfer or PayPal invoice, subject to any fee shown at checkout.
- Products are released only after payment has cleared and, where required, after our verification checks have been completed.
- All payments are processed by third-party providers. We do not see or store your full card number.
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Pricing errors and unavailable products
- Despite our best efforts, a product may occasionally be listed with an incorrect price, description or stock level. If we discover an error before delivery we may cancel the order and will tell you why.
- If your payment has already been taken for an order we cancel under this section, we will refund it in full to the original payment method as soon as reasonably possible.
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Delivery
- Delivery is digital. Your licence key, account details or download link will be sent to your order email address and, if you have an account, shown in the My Orders section of your dashboard. Most orders are delivered within minutes of payment clearing.
- Delivery may be delayed if your order is selected for verification, if a payment provider or blockchain network is slow to confirm, or if a supplier is temporarily out of stock. We will keep you informed where a delay is expected to last more than a few hours.
- Delivery emails can sometimes be filtered into spam or junk folders. Please check those folders before contacting support. We are not responsible for delays caused by your email provider's filtering or by network faults outside our control.
- Delivery is complete when the product has been sent to your email address or made available in your account, whichever happens first.
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Licence keys and activation
- Each key is licensed to you under the terms of the software publisher, such as the Microsoft Software Licence Terms. We supply the key; the publisher grants the licence. You must comply with the publisher's terms.
- Product pages state whether a key is Retail or OEM, how many devices it can activate, and any region restrictions. Please check these before buying, as they cannot be changed after purchase.
- OEM keys bind to the first device they are activated on and cannot be transferred. Retail keys may be moved to a new device in accordance with the publisher's rules.
- Keys are single-use. Once a key has been activated it cannot be resold, returned or exchanged.
- Unless a product page says otherwise, keys do not expire and may be activated at a later date. We recommend activating promptly so that any problem can be resolved while the order is recent.
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Steam preloaded accounts
- A Steam preloaded account is a Steam account created by us or our supplier that already contains the game shown on the product page. On delivery you receive the account login details and instructions.
- Once delivered you should immediately change the password and attach your own email address and, if desired, Steam Guard, so the account is under your sole control. We are not responsible for any loss arising from your failure to secure the account after delivery.
- Your use of the account is subject to the Steam Subscriber Agreement and Valve's policies. We do not control those policies and cannot guarantee that Valve will not act on an account in future.
- Preloaded accounts are provided for personal use. They must not be resold, shared or used for any purpose that breaches Valve's terms.
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Wholesale orders
- Wholesale pricing is available on the Wholesale page and applies to the quantities and currencies displayed there. Volume discounts apply automatically at the tiers shown.
- Wholesale prices are updated regularly and may change without notice. The price shown at the time your order is placed is the price that applies.
- Wholesale purchases are made for resale or business use. By placing a wholesale order you confirm that you are buying in the course of a business and that consumer protection rights that apply to personal purchases do not apply to the order.
- Wholesale orders paid by bank transfer are released once funds have been received in our account. Orders paid by PayPal invoice are released once the invoice is paid. We may hold a first wholesale order for identity or business verification before release.
- Wholesale support enquiries are handled through our support system. To keep the queue manageable we may limit the number of open enquiries per customer at any one time.
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Refunds and replacements
- Our Return and Refund Policy sets out when a refund or replacement is available. In summary: if a key does not activate and we cannot resolve the problem, we will replace it or refund you. Keys that have been activated, and accounts whose details have been changed, cannot be returned.
- Before a refund is approved we check with the publisher or supplier that the key has not been redeemed. This check can take up to 24 hours. Approved refunds are sent to the original payment method and usually appear within 5 to 7 working days, depending on your provider.
- Replacements are issued for the same product, or one of equal value if the original is no longer available.
- Refund requests must be raised within 30 days of purchase. Requests made after that period will be considered at our discretion.
- Where a problem relates to your Microsoft, Steam or other third-party account rather than to the product we supplied, we will point you to the right support channel, but the issue must be raised with that provider by you.
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Verification and fraud prevention
- Digital keys are a frequent target for payment fraud. To protect our customers and ourselves we may ask you to verify your identity or payment method before releasing an order, particularly on a first purchase or a large order.
- Any identity document you send us for verification is used only for that purpose and is deleted from our systems once verification is complete.
- We may limit the number or value of orders placed by any customer, decline orders, or close accounts where we reasonably suspect fraud, chargeback abuse, resale in breach of these Terms, or other misuse.
- Placing an order using a false identity, a stolen payment method or a card you are not authorised to use is a criminal offence. We cooperate fully with payment providers and law enforcement in investigating such orders.
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Emails and marketing
- We will send transactional emails about your order, delivery, verification and account to the email address you provide. You cannot opt out of these while you have an open order.
- We will only send you marketing emails if you have agreed to receive them. You can unsubscribe at any time using the link in any marketing email or by contacting support.
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Privacy and security
- We handle your personal information in line with our Privacy Policy, which explains what we collect, why, and who we share it with.
- All traffic between your browser and the Shop is encrypted. However, no internet transmission is completely secure, and you accept that information you send us over the internet is sent at your own risk.
- You are responsible for keeping your Shop account password and any delivered product details confidential.
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Our liability
- We will supply the products described on the Shop with reasonable care and skill. If we fail to do so, our liability to you is limited to the price you paid for the affected order.
- We are not liable for indirect losses, lost profits, lost data, or losses arising from your use of software or accounts after delivery, including losses caused by the software publisher, Valve, or any other third party.
- We are not liable for failures or faults in telecommunications networks, email providers, payment providers, blockchain networks or other services we do not control.
- Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded by law. If you are buying as a consumer, nothing in these Terms removes statutory rights that your local law gives you and that cannot be excluded.
- It is your responsibility to check that a product may lawfully be bought and used in your country. We do not guarantee that any product complies with the laws of jurisdictions outside the United Arab Emirates.
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Suspending or closing your access
- We may suspend or close your access to the Shop, cancel pending orders and refuse future orders if you fail to pay, breach these Terms, refuse to complete verification when asked, or if we reasonably believe you are engaged in fraud, abuse or illegal activity, or if our fraud-screening providers flag your details as high risk.
- Where we close an account we will, where lawful, refund any paid order that has not yet been delivered.
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Intellectual property
- The Shop, including its design, text, images, code and branding, is owned by us or our licensors and protected by copyright and other intellectual property laws. You may not copy, reproduce or reuse any part of it without our written permission.
- Product names, logos and trademarks such as Microsoft, Windows, Office and Steam belong to their respective owners and are used only to identify the products sold.
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Changes to these Terms
- We may update these Terms from time to time. The version published on the Shop at the time you place an order is the version that applies to that order. Continuing to use the Shop after a change is published means you accept the updated Terms for future orders.
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Governing law and general
- These Terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction over any dispute, without prejudice to any mandatory consumer rights you have in your own country.
- If any part of these Terms is found to be invalid or unenforceable, the rest continues to apply.
- If we do not enforce a right under these Terms on one occasion, that does not mean we have given up that right.
- These Terms, together with our Privacy Policy and Return and Refund Policy, are the entire agreement between you and us for purchases made on the Shop.
- Questions about these Terms can be sent to [email protected].
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