Trustworthy

Trust is earned after the payment goes through, not before. Anyone can promise fast delivery and genuine keys on a product page. What matters is what happens when a key does not activate at 2am, when an email lands in spam, or when a customer bought Home instead of Pro by mistake. This page is about how Electronic First Shop handles those moments.

Start with the guarantee, because it is the simplest thing on this page. Every Windows and Office key and every Steam preloaded account sold on the Shop is covered by a money-back guarantee. If the product does not work and our support team cannot fix it, you get a replacement or a full refund. There is no small print that turns "does not work" into "your fault". The only things the guarantee does not cover are a key that has already been activated on a device, and an account whose login details have already been changed, because at that point the product cannot be resold.

Behind that guarantee is a company that has been selling digital products since 2007. Electronic First has completed millions of orders and has more than 50,000 public reviews on Trustpilot, where it holds an Excellent rating. We cannot edit or hide those reviews. The negative ones are as visible as the positive ones, and reading how we respond to them will tell you more about us than this page can.

The second thing that protects you is our verification process. A small number of orders, mostly first purchases, are checked before the key is released. This exists because digital keys attract card fraud, and a stolen card used on our store means a real cardholder somewhere loses money. Verification is quick, usually a few minutes, and any identity document you send is deleted as soon as the check is complete. We would rather delay a handful of genuine orders by five minutes than let a fraudulent one through.

The third thing is the support team. They are available every hour of every day, including weekends and public holidays, through the Contact page and directly from your order page. Most activation problems are solved in a single reply, because the team has seen every Windows and Office error message there is. Where a problem sits with Microsoft or Steam rather than with the key we supplied, we will tell you exactly who to contact and what to say.

Finally, your payment details are never stored by us. PayPal, your card network, Apple Pay, Google Pay and our crypto processor handle the transaction, and we receive only a confirmation. Every page on the Shop is served over an encrypted connection, and our Privacy Policy sets out, in plain language, what we keep and for how long.

We would rather you order with confidence than with hope. If anything on this page leaves a question unanswered, ask our support team before you buy. A store that is worth trusting will always answer.